dwghoki Privacy Policy

This page describes what we collect when you use dwghoki and how we keep that data protected. We take your privacy seriously, whether you're accessing our platform via Android APK in Jakarta, through Safari on iOS in Surabaya, or any other device in any supported jurisdiction. Our privacy practices reflect both our commitment to you and the legal requirements that apply to online gaming operators in the regions we serve.

Our dwghoki platform processes personal information only to operate your account, process payments (via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), verify your identity, and detect fraud. We do not sell your data to advertisers, and we do not use your account information for marketing purposes without your explicit consent. We encrypt all data in transit and at rest, and we limit access to your information to our staff and authorized service providers who need it to serve you.

Read this policy carefully. If you have questions about how we handle your information, contact us via the support channel listed at the end of this page. If you do not agree with our practices, please do not create an account on dwghoki.

What data we collect and how we use it

Account registration and identity verification

When you create an account on dwghoki, we collect your email address, phone number, and a password. You provide these during registration, and we use them to authenticate you when you log in. We store your email and phone securely in our database. If you reset your password, we send a secure link to your email to verify it's you.

Before you can withdraw funds from dwghoki, we request additional information: your full name, national identification number (KTP), and residential address. This is our Know Your Customer (KYC) process. We verify this information against government records and cross-reference it with our fraud-prevention database. We perform KYC verification once per account, and the data remains on file for future withdrawals. We keep KYC records separate from your gaming activity data—they're stored in an encrypted, access-controlled system.

Payment and transaction data

Every deposit and withdrawal on dwghoki generates a transaction record. We collect the payment method (DANA, e-wallet, mobile banking, etc.), the amount, the date and time, and a transaction ID. For bank transfers, we retain the Virtual Account number you transferred to. For e-wallet transfers, we store your e-wallet identifier. We never store your full credit card number, password to any e-wallet, or PIN—only the transaction record showing that a transfer occurred.

We use transaction data to reconcile your account balance, detect fraud, and comply with anti-money-laundering regulations. We retain transaction records for at least five years after they occur, as required by law in most jurisdictions.

Gaming activity and account preferences

When you place a wager or play a slot game on dwghoki, we record the game, your stake, the outcome, and your payout (if any). We log your account login times, the devices you use (Android APK, iOS Safari, desktop), your IP address, and your location (inferred from IP). We use this data to detect unusual account activity (e.g., rapid logins from different countries, abnormal bet patterns) and prevent fraud.

We also collect your preference data: which sports you follow (Liga 1, Piala AFF, MotoGP, badminton, etc.), which games you play, and your notification settings. We use this to improve your experience—for example, we send you notifications about Liga 1 matches you care about, and we recommend games similar to ones you've played. You can change these preferences in your account settings anytime.

Device and technical data

When you access dwghoki via Android APK or iOS Safari, we collect technical information: your device model (Android 10, iPhone 12, etc.), your mobile operating system version, your browser type and version, your screen resolution, and your unique device identifier. We use this data to ensure our app runs smoothly on your hardware, diagnose crashes, and optimize performance for different devices.

We also measure how much mobile data dwghoki uses on your device—this helps us optimize the app to work smoothly even on slower connections. We collect anonymized data about app performance (average load time, crash rates) to improve the platform for all users.

Cookies and local storage

Our dwghoki website uses cookies—small text files stored on your device that help us recognize you when you return. We use cookies to remember your login session, so you don't have to enter your password every time you navigate between pages. We also use cookies to track which pages you visit, which helps us understand which content is popular.

Our Android APK and iOS app do not use traditional cookies, but they do store local data on your device (called "local storage") for the same purposes: remembering your login, storing your preferences, and caching game data to reduce load times. You can clear local storage by uninstalling and reinstalling the app.

Third-party processors and partners

We share your data with specific third parties only to operate dwghoki:

• Payment processors: local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners receive your transaction details and minimal personal info to process deposits and withdrawals. We share only what's necessary for the payment to complete.
• Game providers: Companies like Pragmatic Play and Push Gaming receive data showing which of their games you've played and your winnings, so they can pay game revenue to us and ensure fair play.
• Fraud-prevention services: We use third-party fraud-detection tools that analyze your account activity (login patterns, bet sizes, geographic location changes) to flag suspicious behavior.
• Email and SMS providers: We use third-party services to send you password-reset emails, transaction confirmations, and notification messages. These providers have access to your email and phone number only.

We do not sell your data to advertisers, data brokers, or any other third parties. We do not share your information with companies for their own marketing purposes. When we share data with third parties, we require them to keep it confidential and use it only for the purpose we've specified.

Legal obligations and law enforcement

We may disclose your personal information if required by law—for example, if a court orders us to provide account data in a legal proceeding, or if a government agency requests information as part of a criminal investigation or anti-money-laundering inquiry. We comply with valid legal requests, but we do not voluntarily share your data with government agencies without a legal mandate.

Your rights and our commitments

Access and correction

You have the right to access your personal data held on dwghoki. Log into your account and navigate to Settings > Account Details to view your email, phone, name, and KYC information. If you spot an error in your name, address, or identification number, contact our support team, and we'll correct it within a few business days.

Data deletion and account closure

You may request deletion of your account on dwghoki at any time. Contact our support team to initiate account closure. We will delete most of your personal data (email, phone, name, preferences, device info) within 30 days of your request. However, we retain transaction records and KYC data for at least five years to comply with anti-money-laundering and tax regulations. We also retain anonymized gaming data (game names played, outcomes, without your name attached) indefinitely for analytics.

Data portability

You have the right to request a copy of your personal data in a structured, portable format. Contact our support team with your request, and we'll provide an export of your account data (email, transaction history, KYC info, game history) within 15 business days.

Marketing communications

We may send you promotional emails about new games, tournament updates (Liga 1 tournaments, Piala Indonesia tournaments, Piala AFF events), or special offers during holidays like Idul Fitri and Idul Adha. You can opt out of promotional emails by clicking "Unsubscribe" at the bottom of any marketing email, or by adjusting your notification settings in your dwghoki account. Transaction confirmations and security alerts will continue even if you opt out of promotional mail—these are essential for account security.

Data retention

We keep your data only as long as necessary to operate dwghoki and comply with law. Account data (email, password hash, preferences) stays active as long as your account exists. Transaction records stay for five years minimum. KYC data stays for five years from the date it was collected. After the retention period expires, we securely delete the data—we use cryptographic shredding and multi-pass overwriting to ensure data cannot be recovered.

Security measures

We encrypt all data transmitted between your phone and our dwghoki servers using TLS (Transport Layer Security). Your password is hashed using bcrypt and never stored in plain text. Your KYC data and transaction records are encrypted in our database. We use role-based access control, so only dwghoki staff who need your data to serve you can access it. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

However, no system is non-specific info secure. If you suspect a security breach (unauthorized login, missing funds, identity theft), contact our support team immediately. We will investigate and take steps to secure your account.

Policy changes and contact

We may update this privacy policy from time to time. We will notify you of material changes by email or by posting a notice on dwghoki before the change takes effect. Your continued use of dwghoki after a policy change means you accept the updated policy. If you do not agree with a change, you may close your account.

If you have questions about this privacy policy, concerns about your data, or requests to access, correct, or delete your information, contact our support team via in-app chat or email. We respond to privacy requests within 15 business days. Your privacy matters to us, and we're here to help.